Our Commitment to Customer Satisfaction
At Carpaccio.com.vn, we are dedicated to providing our customers with the highest quality Italian cuisine and an exceptional dining experience. We understand that sometimes things may not go as planned, and that's why we have a flexible and customer-friendly returns policy.
Return Eligibility
If you are not completely satisfied with your purchase, you may return the item(s) within 30 days of the delivery date. All returned items must be in their original condition, with all packaging and accessories included.
Eligible Items
- Unopened and unused food items
- Undamaged cookware and kitchen accessories
- Unused gift cards
Non-Eligible Items
- Perishable food items
- Custom-made or personalized items
- Items that have been used or damaged
Return Process
To initiate a return, please contact our customer service team at [email protected] or call us at 996-739-7966. Our team will provide you with a return authorization number and instructions on how to send the item(s) back to us.
Refunds and Exchanges
Once we receive your returned item(s), we will process your refund or exchange request within 7-10 business days. Refunds will be issued to the original payment method used for the purchase.
Contact Us
If you have any questions or concerns about our returns policy, please don't hesitate to contact our customer service team. We are here to assist you and ensure your satisfaction with your Carpaccio.com.vn experience.